Drome Reviews

One of the worst customer service ever! I ordered 2 items and only received one of them and I’ve been contacting drome for 2 months now and I still haven’t got no response nothing! Lost out of £79.99!??

Paid for my order including extra for next day delivery. They sent out someone else's order, including the other person's invoice, to my address. With lockdown no one is available by phone so had to try using email, WhatsApp, FB messenger, I even resorted to posting on their FB page!!! It took days for anyone to get back to me. When they did, I was told I needed to go out of my way to send the incorrect stuff back before they would even consider sending out the items I had bought and paid for! It was their error!!! My order should have been sent out straight away given it was their screw up but as this was a Monday and I needed the goods for the next day I had no choice. I left work, sent the stuff back and forwarded on the receipt as instructed.............. I still don't have my order!!!! I paid for next day delivery as I needed the goods for my Sons birthday a few days afterwards so I am absolutely livid. If I didn't need it within a specified timeframe I wouldn't be so annoyed but they need to do something about their "service" because it's an absolute joke. Emily disappeared from the email chain, Terry, Mel and Usmann disappeared from the Whatsapp conversation and Natalie and Amy went AWOL from FB messages. It's not like they weren't given the chance to sort it. It's now 6 days after my order and I still don't know what the h*ll is happening

Ordered 10.30pm on Thursday. Got order email from Drome, Hermes tracked delivery, arrived Saturday morning 11.30am. Cannot fault at all

Received my parcel...very happy
Fast delivery
Thank you

Almost didn’t purchase from Drome after seeing a lot of negative reviews.
Took the risk and very glad I did. Ordered Saturday evening and the items arrived Monday afternoon!
Postage was free (if you spend over a certain amount) and the items are very good quality.
Would definitely buy from here again

Ordered and it arrived the next day, very happy!

Ordered a product, after waiting a week for delivery I decided to call customer services. Turns out they cancelled my order without informing me by either email, text or phone. if I had not called up I would still be waiting. Awful customer service and just making up excuses. First time using them, and I will never use again

Perfect. Ordered a hoodie that was out of stock in my size everywhere else. I then read the reviews of the company and came to terms with the fact I had just given away £70 but no, in less than 24 hours my item arrived. I did however not get any shipping info or a dispatch email which added to the panic.

I ordered a jumper as a Christmas gift last week, I paid extra for next day delivery, and was pleasantly surprised when it arrived within 24 hours. Unfortunately it was not what I ordered, I called and was told they couldn't send my order until I had returned the wrong jumper. I sent it back and followed the instructions but have not received any information and my order didn't arrive for Christmas. 7 days later and I have no idea if they received the parcel I sent or when my order is coming.

Two weeks before Christmas I ordered a coat as a present at nearly £100. I recieved no confirmation or order number and paid through paypal.

A few days before christmas, Paypal email saying they are processing a refund which I wont get until the 31st. I had no other contact from drone as to why the order was being refunded.

Since the money wont be coming into my account before christmas I am really struggling to be able to afford another gift as the money was set aside for the coat.

We have tried contacting through email, facebook, twitter and phoned numerous times but I can't seem to be getting through.

Do not trust this company! The way I have been treated is as if it is a scam website.

Not even worth your time ordering from this disgusting company! The customer service is absolutely shocking, takes days for an email back if your lucky! No email to say it was dispatched or anything. 10 days later I rang to see where my delivery was after trying to phone numerous of times! For them to say it had been delivered to the WRONG address what was a fault on their behalf. My order details stated that my address was right. No sympathy that I had ordered £100+ worth of things for it to be delivered elsewhere and signed for! For them to tell me there was nothing they could do about it! SHOCKING company if anything save your time, money & energy and do NOT order from this company. Disgusting

Unfortunately I only saw the negative reviews of this company after i bought 2 jumpers on sale. No confirmation email to say they have been dispatched and they have not arrived within the delivery time frame. Tried to ring customer service to see where the order is and it either rings out or is cut off after one ring. Don't buy from this company, just get what you want from somewhere else. Dealing with these people isnt worth the hassle.

Do not order from here they do not deliver just take your money and you can’t contact them take up to 4 days to get a reply on email and they’ve still not even started to refunded me 10 days later ring there contact number always just cuts you off it’s a joke

Do not use this website, it’s a scam. I ordered a jumper as an Xmas present on the 4th December and it has not arrived. Sent two emails to Drome customer services and no response even though they said they would reply within 24hrs, called customer services on the 13th who said it was delivered however I did not receive any emails stating the item was dispatched, or receive any emails from the delivery company like Hermes like I normally would. They said they would reorder another jumper, and I would receive a confirmation email within 24hrs, not sure why it would take 24 hrs for an email, but still not email, two days later. I have tried calling them and no answer. Avoid this company, I have just lost money and wish I had read the other terrible reviews before ordering from this website.

Advised by DPD order delayed from drome. Spoke to drome a few days later as no update from them spoke to someone who had no Idea what they where doing told to phone back in 1 week. Phoned back later that day seemed to speak to someone who new what they where doing advised they where out of stock but could manually order from their parent company foot asylum as they had stock and would deliver. After a few days with no further contact got email from PayPal saying they had cancelled order and returned money. Wasted a week of my time with poor communication.